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Privacy Policy

Privacy Policy – Lénaia Hair Couture

At Lénaia Hair Couture, we attach great importance to the protection of your personal data.
This privacy policy aims to inform you about how we collect, use and protect your information when you browse our site or make a purchase.

🛍️ 1. Collection of personal information

When you make a purchase or fill out a form on our site, we may collect the following information:

  • Your name, surname, postal address and email address;

  • Your phone number;

  • Your payment information (securely managed by our payment providers);

  • Your IP address and your browsing data (cookies).

This data is collected solely to allow you to use our services under the best conditions.

💡 2. Data Usage

Your information is used for:

  • Process and ship your orders;

  • We will send you a purchase confirmation and delivery tracking information;

  • Improve your experience on the site;

  • To inform you of new products or exclusive offers (if you have consented).

We never sell your personal data to third parties.

🔒 3. Data Protection

All personal data we process is stored on secure servers and protected against unauthorized access, loss or alteration.
Our service providers (hosting, payment platform, marketing tools) are rigorously selected and comply with the GDPR.

🍪 4. Cookies

Our site uses cookies to improve your browsing experience, analyze traffic and personalize content.
You can accept, refuse or change your preferences at any time via the cookie banner displayed during your first visit.

🤝 5. Data sharing

We only share your data with trusted service providers necessary for the proper functioning of the site:

  • Payment platform (Stripe, PayPal, etc.);

  • Delivery services (Colissimo, DHL, Mondial Relay);

  • Website management tools (Wix, Google Analytics).

These partners are committed to respecting the confidentiality of your data.

✉️ 6. Your rights

In accordance with current regulations, you have the following rights at any time:

  • Right of access, rectification and deletion of your data;

  • Right to object to or limit processing;

  • Right to data portability.

To exercise these rights, please contact us at:
📧 contact@lenaiahaircouture.com

🕓 7. Shelf life

Your personal data is kept for the time necessary to process your order, then archived for a maximum of 3 years for administrative or legal purposes.

📅 8. Policy Update

This privacy policy may be updated at any time to reflect legal or technical developments.
Last updated: November 13, 2025.

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